Quote from: avator on April 02, 2019, 08:58:01 AM We hear a lot about the convenience of Walmart shopping and their return policy. I wouldn't want my home to be surrounded by a SWAT team. Meantime, I received and e-mail from Walmart asking me to rate my experience with this Walmart purchase. I am now waiting for a response to my e-mail back to the Marketplace vendor rep. I checked my bank this morning and there is was. Soon after I received an email from the Marketplace rep confirming that I would get a full refund of $31.50. She reviewed my transaction and told me she would handle it. and returned 2 of them.įrustrated I got online and entered into a customer service chat with a Walmart rep. She stuck it on the package and told me to wait 7 to 10 days for the refund.Ī couple days later I got an e-mail stating the the vendor was waiting for the arrival of my chair back cover so a refund of $15.75 could be processed and issued. She looked on the printer behind her and there it was, a return ticket for the item.
I went back into the store and showed the girl the e-mail. I had to look down to confirm I had the package in my hand.
"The return process on your Chair Back covers has begun, thank you." I snatched up the items and headed to my truck when my cell phone buzzed. "Say what? I ordered these from Walmart." "I'm sorry, you have to request a return from the vendor." She began the refund process a suddenly stopped.
The girl at the service desk opened the package for the first time. They were chair back covers.Ī day or so later I attempted to return them to our local Walmart (20 miles from our home). Feeling the package without even opening it, I could tell they weren't chairs at all. When they arrived in a plastic bag stuffed in out mailbox, I knew their was a problem. They looked like a reasonable item so I ordered two of them. I found a couple through Walmart for $15.75 each. The bleacher type seating is not comfortable on our backs after a couple hours so I went on the search for a pair of stadium chair seats with backs. It appears to me that Walmart needs to up their game in researching these vendors before approval.īetty Lou and I recently began going to our local stock car race track events. Walmart Marketplace are basically Walmart approved vendors who sell through Walmart online. Not true in the case of Walmart Marketplace items. Items purchased online can be returned to the local store for an instant refund for virtually any reason. We hear a lot about the convenience of Walmart shopping and their return policy.
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